We rented a car for 3 days in Vegas a few weeks ago and I left a $500 camera lens in the center console. As soon as our flight took off for JFK I realized that it was missing. As soon as we landed I called up Thrifty and selected the menu option for lost & found... It just rang out. I then called back and selected the option to speak to a manager... it said 'Your call cannot be connected at this time'.
So, over the course of the next 5 days i kept trying to call and get through to someone. I left several messages with the lost and found at Thrifty Las Vegas after being transferred by customer service. I also had customer service email the Las Vegas outlet a couple of times. By the time I actually got on the phone to a real person at the location and they were able to search the car the lens was no longer there... well of course it wasnt!!!!!
Their response was that because I had chosen not to purchase the extra insurance there was nothing they could do. So basically... unless you pay extra, their employees can keep anything they find in your rental car. GREAT!!!
Review via Yelp.com
